Delete your NexoPay account

You can request deletion of a NexoPay test account and associated personal information.

How to request deletion

1. From the email address or phone number linked to your account, contact privacy@nexopayglobal.com.
2. Use the subject “Account deletion request”.
3. Include only your NexoTag or masked phone/email. Do not send a password, PIN, card number, identity-document image or one-time code.
4. We will verify control of the account before processing the request.

What is deleted

After verification, we will delete or anonymise profile information and test content that is not required for security, fraud prevention, dispute resolution, audit integrity or legal compliance.

What may be retained

Limited transaction, security and administrative audit records may be retained where necessary to protect users, demonstrate system integrity or meet an applicable legal obligation. Retained information will be restricted and removed when no longer required.

Timing

We aim to acknowledge requests promptly and complete eligible deletion requests within 30 days. Complex or legally restricted requests may take longer, in which case we will provide an update.